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FirstCall

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Virtual Urgent Care

For All University of Pennsylvania Health System (UPHS) Employees and Adult Dependents*

Penn FirstCall provides medical advice for urgent needs such as sore throat, coughs, rashes, ear aches, muscle/ joint pain and minor injuries. Staffed by Penn health care providers, Penn FirstCall provides immediate consultation by phone and video visit. When an in-person appointment is recommended, we will help you schedule it.

Penn FirstCall is:

  • Open 24 hours a day – Call any time! Unlimited number of visits.
  • Free – For Penn Medicine employees with Penn Care PPO health insurance and their adult dependents.
  • Fast – Connect with a FirstCall provider within minutes of your call.
  • Convenient – Connect from anywhere and save time. No waiting room. No traveling.
  • Interactive – Download the video app and schedule a same day, face-to-face virtual appointment.

*FirstCall should not be used for life-threatening emergencies. FirstCall is free for University of Pennsylvania Health System and Chester County Hospital employees with Penn Care PPO health insurance and their adult dependents. Co-pays will be charged as usual for all other care including office visits, ER visits, urgent care visits and prescriptions. Use of this service is voluntary.

Call 215-615-2222

You take care of our patients. Let us care for you.

Penn FirstCall provides urgent prescriptions and medical advice for conditions including:

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  • Allergy symptoms
  • Back and joint pain
  • Bronchitis / coughs / colds
  • Bug bites / stings
  • Gout

  • Headaches
  • Indigestion / heartburn
  • New skin conditions
  • Pink eye / styes
  • STD concerns

  • Sinus infection
  • Sore throats
  • Urinary tract infections
  • Vomiting / diarrhea / constipation

FAQs

What types of issues can FirstCall address?

Penn FirstCall is an urgent, on-demand service. We have helped hundreds of Penn employees with urgent medical issues. For medical emergencies, please call 911. For work-related injuries, please call Occupational Medicine at 215-662-2367.

What if I need an in-person appointment?

If the FirstCall team determines an in-person appointment is recommended, we will personally help you schedule it.

Should I call FirstCall or my PCP?

Penn FirstCall is here for you and available immediately. Your FirstCall appointment does not affect appointments with your primary care physician (PCP). In many cases, a follow-up visit with your PCP is recommended.

Is there a limit to the number of times I can use FirstCall?

No, there is no limit. You may use FirstCall as many times as needed.

Am I responsible for co-pays?

For eligible UPHS employees and their adult dependents, there is no copay for Penn FirstCall. All other services – including in-person appointments, ER visits, in-person urgent care visits, imaging, lab tests and prescriptions – are billed as usual with applicable co-pays. This also applies to services recommended by a FirstCall provider.

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