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FirstCall

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Penn Medicine’s Virtual Care Telemedicine Practice

Free, Convenient Phone and Video Visits for Penn Employees with Penn Providers

For All University of Pennsylvania Health System (UPHS) Employees and Adult Dependents with Accepted Health Insurance Plans*

Penn Medicine’s virtual care telemedicine practice, FirstCall, provides FREE on-demand primary care services by providers in the Penn Center for Connected Care. FirstCall providers address your immediate care needs such as sore throats, rashes, earaches, muscle or joint pain, and other minor injuries.

FirstCall is available 24 hours a day, 7 days a week, 365 days a year by Penn Medicine providers who deliver fast and speedy care by phone and using video visits. When an in-person, office-based appointment with a Penn care provider is recommended, the FirstCall team will help you schedule it at a time and location that is convenient for you.

Penn Medicine’s FirstCall Practice is:

  • Open 24/7 – Available any day, any time. Evenings and weekends too!
  • Free – Unlimited visits for UPHS employees with accepted health insurance plans* and their adult dependents over 18 years old.
  • Fast – Connect with a FirstCall provider quickly for a phone call or video visit.
  • Convenient – Connect from anywhere in Pennsylvania, New Jersey, or Delaware. No travel time. No waiting rooms.
  • Interactive – Download the Penn Medicine or LG Health MyChart app for a face-to-face video appointment.

Penn Medicine’s FirstCall practice should not be used for life-threatening emergencies. Use of this employee benefit is voluntary. Co-pays and deductibles are charged as usual for all other care including office visits, ER visits, urgent care visits and prescriptions.

*FirstCall is free for University of Pennsylvania Health System, Chester County Hospital and Lancaster General Health employees, and their adult dependents, with the following health insurance plans:

  • Penn Care PPO
  • Lancaster General Health Select Plan (LG)
  • Horizon Healthcare Services Select Plan (HHS)
  • Lancaster General Medical Group – Twin Rose Select Plan (LGMG-TR)

You take care of our patients. Let us care for you.

Penn FirstCall provides short-term prescriptions and immediate care for medical conditions that commonly include:

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  • Allergies
  • Back / joint pain
  • Bug bite / sting
  • Cough / colds / flu
  • Gout

  • Headache
  • Indigestion / heartburn
  • New skin condition
  • Pink eye / stye
  • STD concerns

  • Sinus infection
  • Sore throat
  • Urinary tract infection
  • Vomiting / diarrhea / constipation

FAQs

What types of issues can Penn’s FirstCall practice address?

Penn Medicine’s virtual care telemedicine practice, FirstCall, provides FREE on-demand primary care services by providers in the Penn Center for Connected Care. We are open 24 hours a day, 7 days a week, 365 days a year and have helped hundreds of UPHS employees with immediate care needs. For medical emergencies, please call 911. For work-related injuries, please call Occupational Medicine at 215-662-2367.

Should I call FirstCall or my PCP?

Penn FirstCall providers are available 24 hours a day, 7 days a week, 365 days a year. Your FirstCall appointment does not affect existing appointments with your primary care provider and we can coordinate your care with your primary care provider, if needed.

Can I call FirstCall with a medical question about a dependent that is under age 18?

No, FirstCall providers are not authorized to treat dependents younger than 18 years of age.

Is there a limit to the number of times I can use Penn FirstCall?

No, there is no limit. This is a part of your employee benefits. You may use the Penn FirstCall practice as many times as needed.

Am I responsible for co-pays?

For eligible employees and their adult dependents, there is no copay for care received from the Penn FirstCall practice. All other services – including in-person appointments, ER visits, in-person urgent care visits, imaging, lab tests and prescriptions – that may result from a visit with the FirstCall team, will be billed as usual with applicable co-pays and deductibles.

What if I need an in-person appointment?

If the Penn FirstCall provider determines an in-person, office-based appointment is recommended, our team will personally help you schedule it.

Can I access the same FirstCall provider for every virtual visit?

Depending on availability, it is possible, but not guaranteed, that subsequent visits will be with the same provider.

Where is the FirstCall practice located?

The FirstCall practice is located at the Penn Center Connected Care on the Penn Medicine Rittenhouse campus in Philadelphia.

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