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FirstCall

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A Service for Penn Medicine Employees*

FirstCall is a virtual care line that connects Penn Medicine employees with Penn providers 24 hours a day, 7 days a week.

Our goal is to get you the answers and care that you need right away. Whether you need medical advice, prescriptions for acute issues, or an in-person appointment, we can be your FirstCall and your last.

Call 215-615-2222

benefits

benefits

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Free

FirstCall virtual visits are offered at no cost. If recommended that you see a clinician in person or go to the ED, all usual co-pays apply. You take great care of our patients, and we want to take great care of you.

Fast

Our providers will give you the answers and care you need in one call. If necessary we will get you an in-person appointment within 48 hours. With FirstCall, you can feel better and get back to your life faster.

Flexible

Connect with a Penn provider virtually from wherever you are. With daytime, evening, and weekend hours, we’re here for you 24 hours a day, 7 days a week.

disclaimer


*FirstCall should not be used for life-threatening emergencies. During the current pilot, FirstCall is available only to UPHS employees with IBC PennCare PPO insurance who are calling from Pennsylvania. Co-pays will be charged as usual for all other care including office visits, ER visits, urgent care visits and prescriptions. If the pilot is effective, we hope to expand eligibility. The use of this service is completely voluntary.

disclaimer

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FAQs

General

What is FirstCall?

FirstCall is a virtual care line that connects UPHS employees with UPHS providers 24 hours a day, 7 days a week. Our goal is to get you the answers and care that you need right away. Whether you need medical advice, prescriptions for acute issues, or an in-person appointment, we can be your FirstCall and your last.

What are FirstCall’s hours of operation?

FirstCall is available 24 hours a day, 7 days a week at (215) 615-2222.

What types of issues can FirstCall treat?

FirstCall is a service for acute medical needs. FirstCall has helped hundreds of patients with issues such as sore throat, coughs, rashes, earaches, muscle and joint pain, minor injuries, and much more.

What types of issues does FirstCall not treat?

We are not able to renew prescriptions, treat chronic or work-related conditions, or answer billing questions. For urgent issues, please call 9-1-1 or seek immediate care.

Who can use FirstCall?

FirstCall is currently available to UPHS employees who are calling from Pennsylvania and have IBC PennCare PPO insurance. We hope to expand this eligibility in the future.

Who staffs FirstCall?

FirstCall is staffed by UPHS nurses, nurse practitioners, and doctors around the clock. You take great care of our patients, and we want to take great care of you.

Services

Who do I call to make or change an in-person appointment?

FirstCall offers in-person appointments for acute medical issues when appropriate. To change an existing appointment, call the practice where you are scheduled. For all other appointment needs, call 1-800-789-PENN or reach out to the provider directly.

Who do I call for work-related issues?

Please call Occupational Medicine at (215) 662-2367.

Who do I call to renew a prescription?

Please follow-up with the provider that prescribed the medication or is treating you for that illness. For urgent issues, please call 9-1-1 or seek immediate care.

Will FirstCall help me see my PCP faster?

If we recommend an in-person, we will help you schedule an appointment that is convenient for you with the first available provider. This means that you might get an appointment in a different practice than the one you are used to and with a different provider than your PCP.

If I see a provider through FirstCall, is he or she my PCP now?

No, your FirstCall provider will see you for a one-time urgent visit. If you want to establish primary care, we are happy to help through our Penn Care Connect team! Just call (267) 414-2208.

Co-Pays

How much is my FirstCall co-pay?

FirstCall virtual visits are offered at no cost to eligible callers, but any following care such as in-person appointments, ER visits, urgent care visits, imaging, labs, or prescriptions will be billed as usual, including co-pays.

Do I have to pay a co-pay for any PCP or other in-person appointments scheduled through FirstCall?

Yes. Any in-person appointments or prescriptions that follow will be billed as usual, including co-pays.

Do I have to pay a co-pay at the ER or an urgent care center if FirstCall advises me to go?

Yes. Any ER visits, urgent care visits, or prescriptions that follow will be billed as usual, including co-pays.

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