firstcall mobile

FirstCall

firstcall logo 3

Penn Medicine’s Virtual Care Telemedicine Practice

Connecting Penn Employees with Penn Providers from the Penn Center for Connected Care

For All University of Pennsylvania Health System (UPHS) Employees and Adult Dependents with Penn Care PPO Health Insurance*

Penn Medicine’s virtual care telemedicine practice, FirstCall, provides FREE on-demand primary care services by providers in the Penn Center for Connected Care. FirstCall providers are available to address your immediate care needs such as sore throat, rashes, earaches, muscle or joint pain, and other minor injuries. FirstCall is operated 24 hours a day, 7 days a week, 365 days a year by Penn Medicine providers who deliver fast and speedy care by phone and using video visits. When an in-person, office-based appointment with a Penn care provider is recommended, the FirstCall team will help you schedule it at a time and Penn location that is convenient for you.

Penn Medicine’s FirstCall Practice is:

  • Open 24 hours a day – Call any time! Unlimited number of visits.
  • Free – For UPHS employees with Penn Care PPO health insurance and any adult dependents over 18 years old.
  • Fast – Connect with a FirstCall provider quickly for a virtual consultation.
  • Convenient – Connect from anywhere in Pennsylvania, New Jersey, or Delaware. No travel time. No waiting room.
  • Interactive – Download the Penn Medicine MyChart app for a face-to-face video appointment.

*Penn Medicine’s FirstCall practice should not be used for life-threatening emergencies. FirstCall is free for University of Pennsylvania Health System and Chester County Hospital employees with Penn Care PPO health insurance and their adult dependents. Co-pays are charged as usual for all other care including office visits, ER visits, urgent care visits and prescriptions. Use of this Penn Care PPO benefit is voluntary.


You take care of our patients. Let us care for you.

Penn FirstCall providers can order short term prescriptions addressing immediate care needs for medical conditions that most commonly include:

services

  • Allergies
  • Back / joint pain
  • Bronchitis / cough / cold
  • Bug bite / sting
  • Gout

  • Headache
  • Indigestion / heartburn
  • New skin condition
  • Pink eye / stye
  • STD concerns

  • Sinus infection
  • Sore throat
  • Urinary tract infection
  • Vomiting / diarrhea / constipation

FAQs

What types of issues can Penn’s FirstCall practice address?

Penn Medicine’s virtual care telemedicine practice, FirstCall, provides FREE on-demand primary care services by providers in the Penn Center for Connected Care. We are open 24 hours a day, 7 days a week, 365 days a year and have helped hundreds of UPHS employees with immediate care needs. For medical emergencies, please call 911. For work-related injuries, please call Occupational Medicine at 215-662-2367.

What if I need an in-person appointment?

If the Penn FirstCall provider determines an in-person, office-based appointment is recommended, our team will personally help you schedule it.

Should I call FirstCall or my PCP?

Penn FirstCall providers are available 24 hours a day, 7 days a week, 365 days a year. Your FirstCall appointment does not affect existing appointments with your primary care provider and we can coordinate your care with your primary care provider, if needed.

Is there a limit to the number of times I can use Penn FirstCall?

No, there is no limit. This is a part of your employee benefits. You may use the Penn FirstCall practice as many times as needed.

Am I responsible for co-pays?

For eligible UPHS employees and their adult dependents, there is no copay for care received from the Penn FirstCall practice. All other services – including in-person appointments, ER visits, in-person urgent care visits, imaging, lab tests and prescriptions – that may result from a visit with the FirstCall team, will be billed as usual with applicable co-pays.

faq