What types of issues can Penn’s FirstCall practice address?
Penn Medicine’s virtual care telemedicine practice, FirstCall, provides FREE on-demand primary care services by providers in the Penn Center for Connected Care. We are open 24 hours a day, 7 days a week, 365 days a year and have helped hundreds of UPHS employees with immediate care needs. For medical emergencies, please call 911. For work-related injuries, please call Occupational Medicine at 215-662-2367.
Should I call FirstCall or my PCP?
Penn FirstCall providers are available 24 hours a day, 7 days a week, 365 days a year. Your FirstCall appointment does not affect existing appointments with your primary care provider and we can coordinate your care with your primary care provider, if needed.
Can I call FirstCall with a medical question about a dependent that is under age 18?
No, FirstCall providers are not authorized to treat dependents younger than 18 years of age.
Is there a limit to the number of times I can use Penn FirstCall?
No, there is no limit. This is a part of your employee benefits. You may use the Penn FirstCall practice as many times as needed.
Am I responsible for co-pays?
For eligible employees and their adult dependents, there is no copay for care received from the Penn FirstCall practice. All other services – including in-person appointments, ER visits, in-person urgent care visits, imaging, lab tests and prescriptions – that may result from a visit with the FirstCall team, will be billed as usual with applicable co-pays and deductibles.
What if I need an in-person appointment?
If the Penn FirstCall provider determines an in-person, office-based appointment is recommended, our team will personally help you schedule it.
Can I access the same FirstCall provider for every virtual visit?
Depending on availability, it is possible, but not guaranteed, that subsequent visits will be with the same provider.
Where is the FirstCall practice located?
The FirstCall practice is located at the Penn Center Connected Care on the Penn Medicine Rittenhouse campus in Philadelphia.