What types of issues can Penn’s FirstCall practice address?
Penn Medicine’s virtual care telemedicine practice, FirstCall, provides FREE on-demand primary care services by providers in the Penn Center for Connected Care. We are open 24 hours a day, 7 days a week, 365 days a year and have helped hundreds of UPHS employees with immediate care needs. For medical emergencies, please call 911. For work-related injuries, please call Occupational Medicine at 215-662-2367.
What if I need an in-person appointment?
If the Penn FirstCall provider determines an in-person, office-based appointment is recommended, our team will personally help you schedule it.
Should I call FirstCall or my PCP?
Penn FirstCall providers are available 24 hours a day, 7 days a week, 365 days a year. Your FirstCall appointment does not affect existing appointments with your primary care provider and we can coordinate your care with your primary care provider, if needed.
Is there a limit to the number of times I can use Penn FirstCall?
No, there is no limit. This is a part of your employee benefits. You may use the Penn FirstCall practice as many times as needed.
Am I responsible for co-pays?
For eligible UPHS employees and their adult dependents, there is no copay for care received from the Penn FirstCall practice. All other services – including in-person appointments, ER visits, in-person urgent care visits, imaging, lab tests and prescriptions – that may result from a visit with the FirstCall team, will be billed as usual with applicable co-pays.